Retail Regret: Costco Puts a Stop to Crazy Returns
--
In recent years, retailers have cut back on what one can return. But Costco held out as long as possible. Then the crazy stories started pouring in:
- A Christmas tree, after Christmas (this is the most brazen I have ever heard of)
- moldy food
- 10-year old pillows
- half eaten rotisserie chicken (obvious)
- dead plants (um?)
- used beach gear (the sand is a giveaway)
I know we are all on a budget but some of these just equal theft at some point. The customer who pulls this is obviously desperate for money and decides Costco owes them something.
I think that is where the brazenness comes from. When I worked in retail years ago, we were taught the customer is always right. The problem is- the customer is NOT always right!
This outdated belief fuels Karens, Boomers, and others to harass customer associates. It’s not right. There is no shame in retail.
It’s kind of a very accurate of the narcissism and me first attitude many have in society today. It’s just reflected well at Costco.
Here is the actual Costco return policy:
