Retail Regret: Costco Puts a Stop to Crazy Returns

PomeroySays
3 min readMar 19, 2023

In recent years, retailers have cut back on what one can return. But Costco held out as long as possible. Then the crazy stories started pouring in:

  • A Christmas tree, after Christmas (this is the most brazen I have ever heard of)
  • moldy food
  • 10-year old pillows
  • half eaten rotisserie chicken (obvious)
  • dead plants (um?)
  • used beach gear (the sand is a giveaway)

I know we are all on a budget but some of these just equal theft at some point. The customer who pulls this is obviously desperate for money and decides Costco owes them something.

I think that is where the brazenness comes from. When I worked in retail years ago, we were taught the customer is always right. The problem is- the customer is NOT always right!

This outdated belief fuels Karens, Boomers, and others to harass customer associates. It’s not right. There is no shame in retail.

It’s kind of a very accurate of the narcissism and me first attitude many have in society today. It’s just reflected well at Costco.

Here is the actual Costco return policy:

--

--

PomeroySays

New England born- now living in the Midwest. Blogger, author, influencer, history addict and genealogist in training